Handling a Difficult Customer

Effective customer service can change a company’s reputation for the better.

Course Summary

Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively.

Course Curriculum

Mary T Ricketts

I am honored to be the founder and CEO of Turning Point Training & Development, LLC.  I have over 10 years of training experience from small groups to large classes with 40 participants. (Including middle and high school workshops). With over 25 years of corporate experience and over 10 years of entrepreneurship, my team and I work diligently to deliver every course with excellence. Enjoy every on-demand course, live courses, and live webinars.  We hope to make an impact across the globe by providing needed and affordable training to every business community.  

Stephanie Womack

I also have 20+ years of experience in training, coaching, mentoring, and management.  Late in 2018, I started a part-time private practice as a provisionally licensed counselor in the states of Missouri and Kansas and transitioned to a full-time private practice in January 2020.  I enjoy working with couples and individuals struggling with relationship and communication difficulties that lead to a variety of mental health concerns such as depression and anxiety.  As a Prepare Enrich Facilitator, I assist engaged and married couples strengthen and enrich their relationships. 

John Smith

Developer

Highly Recommended Course. Easy to Understand, Informative, Very Well Organized. The Course is Full of Practical and Valuable for Anyone who wants to Enhance their Skills. Really Enjoyed it. Thank you!!

Course Pricing

  • Handling a Difficult Customer

  • $97 USD

    With The Handing A Difficult Customer course, you will learn how engaging customers properly can benefit the employee as well.

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  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in pterson and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances
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